Kyle Poyar is Operating Partner at Openview focused on PLG, pricing & growth. He writes the amazing and widely read newsletter, Growth Unhinged, which is one of my favorite weekly reads (multiple times a week!). It’s a wealth of information and I highly recommend listeners subscribe. Kyle joins us today to dive into all things PLG. He shares detailed and highly actionable tips with real-world examples of the countless startups he’s studied and worked with. We talk about PLG motions, multiplayer vs single-player, pricing & packaging, marketing tactics, retention and more. We could have gone on for much longer and may have to do a follow-up in the future. This episode is frankly helpful for anyone, founders, startup employees, customers, and investors both public and private.
Where to Find Kyle:
LinkedIn: https://www.linkedin.com/in/kyle-poyar/
Twitter: https://twitter.com/poyark
Growth Unhinged Newsletter: https://kylepoyar.substack.com
Where to Find Shomik:
Twitter: https://twitter.com/shomikghosh21
LinkedIn: https://www.linkedin.com/in/shomik-ghosh-a5a71319/
Software Snack Bites Newsletter: https://www.shomik.substack.com
Software Snack Bites Podcast: Apple Podcasts, Spotify, Google.
In this episode, we cover:
(00:35) - Kyle’s Background
(01:49) - What is Product Led Growth
(03:22) - Where Founders Should Start to Truly Do PLG
(06:58) - Case Studies of Companies That Have Transitioned to PLG Over Time
(08:54) - Self Serve Onboarding vs Self Serve Pricing and How They Affect PLG
(11:17) - Single Player vs Multi-Player Product Models Mapping to PLG
(14:59) - Pricing for Different Product Models
(18:34) - Why Being “Generous” with a Seat-Based Pricing Model Can Be Highly Effective (Canva Case Study)
(21:13) - What Are Reverse Free Trials
(24:25) - How Can Reverse Free Trials Fail
(26:25) - What is Product Led Sales
(30:27) - Sales-Assist as a GTM Model
(33:53) - Product Led Marketing
(40:25) - Product Evangelists in SaaS
(46:24) - Managing Churn & Retention Between Different Product Models
(49:48) - Seat Based vs Usage Based Pricing
(52:24) - How Hybrid Pricing Models are Increasing in Prevalence
(55:11) - Sequencing the Various Steps to Get to a PLG Motion
Additional Show Notes:
How to Subscribe:
Available on Apple Podcasts, Spotify, or Google.
#9 Kyle Poyar (Operating Partner at Openview) - Detailed Tips & Tactics for PLG motions, Pricing & Packaging, Product Led Sales & Marketing Tips, and Specific Case Studies